TOGETHER LET’S SPARK A REACTION

Substance is the unique winning formula that sparks a reaction, catalyses success and exceeds expectations.

Si vous voyez ce champ, laissez-le vide.

Merci! on a bien reçu votre message! Notre équipe vous reviendra sous peu...

À plus!

LET’S MEET UP

Montreal

1360 rue Ropery
Montreal, Québec
H3K 2X3

Toronto

219 Dufferin St #108A
Toronto, Ontario
M6K 3J1

LET'S TALK

Nos Bureaux
514.449.8296
Guillaume Brunet // Président
514.886.8296

LET’S CHAT

contact@agencesubstance.ca

LET’S KEEP IN TOUCH

Back

Community management

Start conversations, drive engagement

Digital customer service and online reputation management

Leading-edge analytics and technology tools

Performance indicators and reporting to maximize results

Digital customer service and online reputation management

Leading-edge analytics and technology tools

Performance indicators and reporting to maximize results

At Substance, we take a scientific approach to interaction management. The secret to success? A streamlined digital dialogue between your brand and its audience. By actively engaging your community, we help you build authentic, long-term relationships that go beyond clicks and likes—because connection is the real conversion.

Let's work together

Comprehensive solutions

01

High-performance management and analysis tools

02

Continuously trained teams and specialists

03

Expertise and multi-platform strategies

Our collaboration process

Building a loyal following, one step at a time.

  • 01

    Observe & Analyze

    Dive into audience behaviours, tone and dynamics through a strategic audit that reveals to drive engagement.

  • 02

    Design & Test

    Craft compelling interactions by experimenting with different approaches to maximize impact and connection.

  • 03

    Regulate & Adapt

    Establish clear processes and action plans to ensure your digital presence stays consistent, agile and on-brand.

  • 04

    Measure & Optimize

    Leverage dashboards and data analysis to grow your community sustainably—with purpose and precision.

Let's build your gameplan

Brands that
trust us

Ready to do great
work together?

Contact our team to build your custom
digital community management plan.