Community management
Start conversations, drive engagement
Digital customer service and online reputation management
Leading-edge analytics and technology tools
Performance indicators and reporting to maximize results
Digital customer service and online reputation management
Leading-edge analytics and technology tools
Performance indicators and reporting to maximize results
At Substance, we take a scientific approach to interaction management. The secret to success? A streamlined digital dialogue between your brand and its audience. By actively engaging your community, we help you build authentic, long-term relationships that go beyond clicks and likes—because connection is the real conversion.
Comprehensive solutions
High-performance management and analysis tools
Continuously trained teams and specialists
Expertise and multi-platform strategies
Our collaboration process
Building a loyal following, one step at a time.
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01
Observe & Analyze
Dive into audience behaviours, tone and dynamics through a strategic audit that reveals to drive engagement.
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02
Design & Test
Craft compelling interactions by experimenting with different approaches to maximize impact and connection.
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03
Regulate & Adapt
Establish clear processes and action plans to ensure your digital presence stays consistent, agile and on-brand.
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04
Measure & Optimize
Leverage dashboards and data analysis to grow your community sustainably—with purpose and precision.
Brands that
trust us
Ready to do great
work together?
Contact our team to build your custom
digital community management plan.
